To verify what has been disabled: Setup > Billing Control Panel > Credit Cards:
If there is an issue with the upload of the driver’s license:
Image upload requirements:
- Clear, non-blurry, no glare, all edges included, nothing blocked, etc.
- Front and back uploaded
- In Color
- Under 10MB in size
- Under 8000 pixels on any dimension (width or height)
- In .png or .jpg format
- Large enough to read
- Not expired
Check browser compatibility
This option is compatible with recent versions of the following browsers:
- Chrome
- Safari
- Microsoft Edge
Be sure to check that your browser application is up to date, as our upload tools may not work properly with older browsers.
Using IRS documentation as reference when entering business name and tax ID number (TIN) for US-based businesses
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It is important that the information you enter for your legal name and tax ID number exactly match the information displayed on your official IRS-issued documentation, such as your SS-4 confirmation letter or your Letter 147C (the record of how your entity is filed with the IRS).
The IRS may display business name, and/or owner name, and/or organization name, or other unexpected combinations of information in their records. It is a common naming convention for LLCs to include both the owner name and the business name.
For Stripe to verify this information with the IRS systems, the full name must be entered exactly as displayed on these forms, including upper/lower case, symbols, and punctuation placement. When in doubt, enter all information listed above the business address. If there are several lines above the address, enter all details on one line separated by single spaces.
If your legal name and tax ID on file match the info on your SS-4 confirmation letter and Stripe is unable to verify it with IRS records, it’s best to call the IRS and request a Letter 147C (the record of how your entity is filed with the IRS). If Stripe is still unable to verify the information on your recently obtained Letter 147C, upload a copy of your Letter 147C to the Dashboard.
Link to full document with examples https://support.stripe.com/questions/using-irs-documentation-as-reference-when-entering-business-name-and-tax-id-number-(tin)-for-us-based-businesses