- Select the Billing module on the left-hand menu.
- Select the Payment Processing Reports/Management Tools link on the Reports tab.
- The Refund link may be missing in the Action column of the Payment Processing Report. This can occur for several reasons:
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The payment has already been refunded in full.
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90 days have passed since the original transaction date (refunds after 90 days must be made by check or other options determined by the chamber/member).
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The ACH hasn't been deposited into the bank account (this can take up to 10 days). Once deposited, the refund link will appear.
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