- In the member's Account tab, expand the Transaction History section.
![](https://hf-files-oregon.s3.amazonaws.com/hdpgrowthzonesupport_kb_attachments/2023/10-03/4c91b8e6-3eb5-4fb8-8cc6-848c7b9a102e/image-20231003160415-4.png)
- Find the payment that was incorrectly applied and click on the payment Ref#.
![](https://hf-files-oregon.s3.amazonaws.com/hdpgrowthzonesupport_kb_attachments/2023/10-03/73197d26-0a69-47ca-9602-b6e1b49c6a6f/image-20231003161452-5.png)
- Click Unapply.
![](https://hf-files-oregon.s3.amazonaws.com/hdpgrowthzonesupport_kb_attachments/2023/10-03/f68917b5-c2c1-4745-b477-440042d122d6/image-20231003162001-6.png)
- Click OK to confirm you would like to unapply the payment.
![](https://hf-files-oregon.s3.amazonaws.com/hdpgrowthzonesupport_kb_attachments/2023/10-03/89055c03-cd91-4cbc-8ad9-a67443283bd0/image-20231003162054-7.png)
- Click on the link in the Received From section and change the name to the correct customer by searching for the appropriate member.
![](https://hf-files-oregon.s3.amazonaws.com/hdpgrowthzonesupport_kb_attachments/2023/10-03/7c63d5d4-41ab-4b4f-be2d-218063daa5c6/image-20231003162233-9.png)
- The original invoice will revert back to unpaid (open) and will be displayed in the member's Transaction History.
![](https://hf-files-oregon.s3.amazonaws.com/hdpgrowthzonesupport_kb_attachments/2023/10-03/6b15594c-48ae-482a-bac5-30f73512063c/image-20231003162432-10.png)
- Verify the new payment is now listed under the correct customer by checking their Account tab.
![](https://hf-files-oregon.s3.amazonaws.com/hdpgrowthzonesupport_kb_attachments/2023/10-03/e62b43fa-b2cf-4145-a197-8e4d1c2ba656/image-20231003162805-11.png)
- To apply the payment to the correct invoice, click on the Invoice Ref# of the invoice you'd like to apply the payment to.
- Select Apply Credit from the New Transaction dropdown menu.
![](https://hf-files-oregon.s3.amazonaws.com/hdpgrowthzonesupport_kb_attachments/2023/10-03/659da0dc-239e-46aa-b379-47650e80c482/image-20231003163139-12.png)
- In the Apply Credits and Payments window, select Apply Payment. Be sure to update the date posted field to the original date of the payment.
![](https://hf-files-oregon.s3.amazonaws.com/hdpgrowthzonesupport_kb_attachments/2023/10-03/6fe0f01f-06d0-4eb2-891d-d662e7b17c47/image-20231003163330-13.png)