Connecting the Mobile Card Reader

What if the credit card is damaged and a successful swipe can’t be made?

There is always an option to enter the card manually by typing in the customer name, credit card number, and expiration date. This option is available regardless of whether the card reader is connected.

Does the mobile card reader support EMV (Chip cards) or Apple Pay?

Yes, it supports EMV chip-embedded credit cards. GooglePay/ApplePay and other ‘tap-to-pay’ payment options.

Mobile Card Reader - Bluetooth BT93133A Model

Does it matter which model of the BT93133A I purchase?

Yes. The model that is supported is IDTech VIVOpay 3300, IDMR- BT93133A.

What mobile devices are supported with the IDTech VIVOpay 3300, IDMR- BT93133A?

Any Bluetooth-enabled device is expected to work, including those with BLE (BlueTooth Low Energy). Therefore there is no compatibility list provided.

How long will my IDTech VIVOpay 3300, IDMR- BT93133A stay charged?

It will vary depending on how many transactions you perform and how quickly you perform those. But do realize that you can always plug the device into a USB port and continue the use of the device while charging.

When using the IDTech VIVOpay 3300, IDMR- BT93133A I find that the device goes to sleep after about 20 seconds if I don’t have a charge to process. What do I do to wake it up?

Press down on the Bluetooth function button to re-establish the Bluetooth connection.

Is there a way to change the power downtime from 20 seconds to a longer timeout?

No, that is hard-coded from the manufacturer. However, The IDTech VIVOpay 3300, IDMR- BT93133A will stay connected via Bluetooth if powered via the USB cable. It's recommended, if possible, to keep the device plugged in to prevent the timeout from occurring.

I’m having trouble getting my BT93133A paired with my Android device. Do you have any suggestions?

Unplug the IDTech VIVOpay 3300, IDMR- BT93133A from the USB cable and try connecting only by Bluetooth. The IDTech VIVOpay 3300, IDMR- BT93133A and Android devices must only be connected using the Bluetooth connection when the pairing occurs. After that, the reader can be plugged into a USB connection if desired (which would be the case if you were charging the device).

Is there a warranty on my BT93133A device?

The warranty on the IDTech VIVOpay 3300, IDMR- BT93133A is one year from the date of purchase with IDTech. If there are hardware troubles, you should contact IDTech directly to troubleshoot. To check the warranty status, you will need the model, or P/N, and the S/N.

Using the Mobile Card Reader

Do you have a Point of Sale (POS) feature available?

Yes. The Point of Sale feature is available. Download the latest version of the ChamberMaster or GrowthZone Staff app from the App Store(iOS) or Play Store (Android). The included Point of Sale feature will allow you to receive payment on one-off items like raffle tickets, silent auction items, and mulligans. Click here to see how it works. 

What is the best way to be prepared at my event to process attendees quickly?

When possible, attendees should register and pay ahead of time using your online registration. It's best if the attendee can be registered with the correct total listed as due. You can invoice them ahead of time if you like or leave them set on the Invoice or Cash selection for payment method (either is fine) if you don't wish to create the transaction ahead of time.

At the event, these unpaid attendees will display a Payment icon next to their name. Tap the icon and you will automatically be presented with an option to swipe the card or enter manually. After the payment has been submitted, an automatic invoice and payment or sales receipt will be created according to your settings under the Events > Fees tab in the Registration and Billing Preferences section. If an invoice was already created for their registration, the card swipe will automatically charge the balance due on the invoice to their card.

How do I add a walk-up attendee who is not on my Guest List?

While viewing the Attendee List In the app, click the + button in the upper right corner of the screen which will open event registration in your mobile browser. Complete the event registration which will use the auto-fill options when selecting a member and automatically have their information completed within the registration. If they are not a member, you will just need to complete the required fields to get them added to the guest list to process their payment. Then select Invoice (or Cash) for the payment method on the registration if you want to use the card reader for credit card payment. Switch back to the App window. Refresh your guest list if needed. Then click the payment icon next to your newly registered attendee.

Is there a receipt that is emailed to the registrant that pays by credit card?

The email address from the Primary Contact on the registration will default as the email address to receive the payment confirmation email but may be changed to any email that you enter immediately before clicking Submit Payment Now in the app. They receive the same Payment Confirmation email that comes when other credit card payments are made.

Can I pay a partial amount for registration?

No. On the app, you must pay for the whole registration amount. There is no option to enter a different amount when accepting the payment. You can, however, enter comments in the Comment fields as to any changes that would be viewed by the staff in the back office later. You would need to log in to the back office to make any modifications to the event registration and then refresh the app screen.

If two or more are registered together on one registration, can I pay for just one attendee?

No. On the app, you must pay for the whole registration amount. There is no option to enter a different amount when accepting the payment You can, however, enter comments in the Comment fields as to any changes that would be viewed by the staff in the back office later. You would need to log in to the back office to make any modifications to the event registration and then refresh the app screen.

How is the Reference # field used on the App?

If you enter something in the Ref # field, before the swipe, it will be appended to the successful Ref # that is added automatically. This appears on the payment in the back office in the Ref # field.