Updating DNS Records for ChamberMaster:
A Guide
I. Introduction
II. Determining Your DNS Host and accessing your account
III. The DNS Changes that are Needed
I. Introduction
In our ongoing effort to serve our software over the fastest, most secure, and most reliable networks, ChamberMaster is being migrated to a 'cloud' environment.
As a result, your DNS records will need to be modified accordingly, so that your users will be able to continue to reach and use your site.
Three ways to get it done
DNS changes are not too difficult to perform, but we realize that not everyone is used to dealing with them, and time to deal with technical matters can be scarce.
So here are three ways to get this taken care of.
1. Schedule a 15-minute support call with our DNS Specialist, Nick.
You can use this link to see availability, and schedule a quick session at a time that's convenient for you: Book time with Nick Owen: DNS Records Update Assistance
Note:
Time slots in near proximity to when you received the email will fill up fast, but don't be deterred.
Feel free to just scroll forward in time through Nick's availability and pick something that works for you, even if it's a few weeks out.
Be sure to attend the scheduled meeting ready to log in to your "DNS Host" account. See below for help determining who your DNS Host is.
2. Provide us with access to make the changes in your account
Many DNS hosts allow you to allow others certain access into your account to assist with things like this.
Here are instructions for three of the DNS Hosts that we know of who provide such access.
- Cloudflare: https://helpdesk.chambermaster.com/kb/article/7166-steps/
- GoDaddy: http://helpdesk.chambermaster.com/kb/article/7167-steps/
- Network Solutions: http://helpdesk.chambermaster.com/kb/article/7168-steps/
3. You or your IT staff can handle the DNS updates
This won't be ideal for everyone, and we do encourage you to let us help you (especially if you don't have dedicated IT personnel).
But if you do decide to go this route, we've provided instructions below.
Section III will provide a very quick summary of the needed changes, for those more familiar with this territory.
II. Determining your DNS Host and accessing your account with them
The first step for updating your DNS begins with your domain name provider. If you don’t remember who that is, don’t worry! We’ve got some tips for finding your DNS provider.
First, check your billing records. Your domain host is usually who you bought your domain from. Searching your email archives for billing records related to registering or transferring your domain may help you find it easily.
If your billing records search yielded no results, use a domain search tool like InterNIC.
To use this tool, navigate to ICANN Lookup
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Type your domain name in the search box.
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Select the Domain option, and then click Submit.
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Scroll down to “Registrar Information,” and the registrar's name should be shown.
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You can use the first Name Server Entry if the registrar is not listed.
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Copy the name server (NS) information that appears after the colon (:), and then paste it into the search box at the top of the page. Select Nameserver, and then click Submit.
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On the search results page, locate the Registrar entry. This entry lists your DNS hosting provider, the DNS provider who owns the name server for your domain.
III. The DNS Changes that are Needed
Some are more familiar with the language/terminology and look of DNS records. Therefore before explaining the needed changes in more detail, we want to here give a quick summary of the changes for those for whom that is all that is needed.
Here then is what needs to be done:
1. IF you have an A-record for your root domain (e.g. yourcompany.com) that is currently pointed at 216.17.94.183,
you need to change it to now point at 48.217.17.68
IMPORTANT!
Some customers will have an A-record like this and some will not.
If you don't see such a root domain A-record (i.e. that points to 216.17.94.183) do not make
this change. You can just move on to the next item below.
2. Any A-record for any sub-domain (e.g. business.yourcompany.com, or
events.yourcompany.com) of your root domain that currently points to either:
216.17.94.183 or
216.17.94.184 or
216.17.94.185
needs to be changed into a CNAME record and pointed to:
public-modules.chambermaster.com
(Note, some DNS providers will allow you to change a record's type,
while others will require you to create a whole new record if the change
requires a 'type' change, as this one does)
3. Any 'spf' TXT record in which is found any one of the following IP's
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64.90.68.63
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64.90.68.64
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64.90.68.65
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64.90.67.156
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64.90.67.155
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64.90.67.154
should have those IPs removed, and substituted with: include:spf.chambermaster.com
(note, if you already have "include:spf.memberzone.com" this will work as well).
Thus, an example of an spf TXT record before the needed change would be:
v=spf1 ip4:64.90.68.63 ip4:64.90.68.64 ip4:64.90.68.65 ip4:64.90.67.156 ip4:64.90.67.155 ip4:64.90.67.154 include:_spf.google.com ~all
And an example of this record after the needed change would be:
v=spf1 include:_spf.google.com include:spf.chambermaster.com ~all
Be sure to leave all other parts of the SPF record unchanged.
Be sure to save all your changes.
This concludes the summary of the needed DNS record changes.
END
