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• What are the mobile StaffApp requirements?
  • Android requirements: Android v 4.4 or later.
  • iOS requirements: iPad, iPhone App. Compatible with iPhone 5 and later, iPod touch (6th generation) and later, and iPads (mini 2, iPad 4th Generation, iPad Air, iPad Pro 9.7 inch, iPad Pro 12.9 inch) and later. Requires iOS 10.0 or later.

• What are the features of the app?
  • Mark event registrants as paid
  • Create event billing transactions
  • Add new notes to communication history
  • Add new members to the database, either by ”quick-add” form or full online application
  • Auto-selection of random prize winner from the event registration list
  • Send eReferrals
  • Approve or decline Task List items
  • Linked phone numbers that will open the phone dialer (if the device has phone capabilities)
  • Linked email addresses that will open two email options – email through the software or email directly from app
  • Linked Member Anniversaries on the Dashboard will open more member details.

 

• Does the mobile StaffApp replace my website version?
  • The ChamberMaster and MemberZone apps are for chamber and association staff to use while on the road. It does not replace the full product – rather it is a companion product giving your team access to information when remote. Apps are downloaded to your smartphone or mobile device and can access certain aspects of your GrowthZone database. You can always use your full version of the software from your tablet, laptop, or desktop by logging in through your browser software.

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• If I modify my profile on the StaffApp, where is that saved in the back office software?
  • Yes, your profile on the app is also available for viewing and editing under Setup->Chamber/Association Employees/Reps. In addition, those of you who have enabled Member Information Center version 4 will have the option to view/edit your profile by clicking the MIC button in the upper right-hand toolbar when logged into the back office software.
    • This is the only place, besides the app, where the photo is available to edit. The rest of the profile is available in all three locations: under Setup, in the MIC, and while logged into the app.

• Where are Jobs and News Releases in Task list?
  • Jobs and News Releases are not able to be approved in the staff app at this time. Please login to your back office software and approve these two items there.

• What does ‘abc’ do/mean on the community feed post screen?
  • This appears on all iOS devices but it is designed to work only on the iPhone. On the iPhone, the “abc” buttons open or close the keyboard to show any pictures that may have been added. On the iPad, it currently doesn’t do anything but is still displaying on the screen. If using an iPad or iPod touch, you can simply ignore the ‘abc’ button.

• Should multiple staff be able to use the app simultaneously? Or use the app and the back office simultaneously?
  • Yes. Multiple staff may use the app at the same time. If working in the same area (such as event check-in), you’ll want to “refresh” (Android: tap “Refresh”; iOS: pull down to refresh) the app as you work to make sure you are seeing the most current registrations and the most current attendance status.
  • Staff using the back office software may use the software simultaneously as those using the app as well with one exception: event check-in. The selection “view/edit attendance list” on the Events > Guest List tab should not be used while other staff are using the check-in feature on the app.
  • Best practice is to use the app (on multiple devices if desired) for all event checks, making sure to Refresh if any doubt. The check-in feature is included in the free app download.

• What does the Region/State slider button do?
  • This slider changes the title of the State field to Region and vice versa on the contact information screens when displaying your member and rep contact info.
  • International customers will appreciate the option to change this on the app. This setting will only change the display on the app and not in the back office software.

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• In the Member directory – is the distance measured from the association location or the device?
  • Distance is measured from the device's location. And note: the GPS feature in the device must be enabled for the distance to display.

• How is the list of events displayed on the Reps, listed as the “30 most current” events, determined?
  • These events listed as the 30 most current registrations are any event registrations that are in the database for the current day forward and then any registrations with dates before today’s date until the list displays up to 30 events. This only displays those with a “Registered” status and does not look at the “actual attendance” field.
  •  Note: this event list is specifically those that are associated with this particular rep. If an event registration is made using the member record (and the rep name is manually typed in on that registration) then that registration will not appear under the rep. The registration must’ve been made using the rep record or later associated with that rep.