Point of Sale in StaffApp

NOTE: GrowthZone Pay is required for the Point of Sale module. To learn more about GrowthZone Pay contact Account Management.

The StaffApp Point of Sale module provides a full-feature check-out solution. If you wish to sell additional items at your events (raffle tickets, mulligans for golf tournaments, etc.) or you want to easily sell items in the office, this can be accomplished with the StaffApp. You no longer need to tie these items to an event registration or use the back office software to accept credit card payments on-site. Your staff will appreciate the automatic transactions created on the members' account - with no extra effort - immediately upon purchase.

Used with the mobile card reader, the Point of Sale module will provide quick checkout and a smooth, efficient customer experience. Click here to view a video of how it works.

• Make sure Bluetooth is turned on, on your mobile device. You should see the little Bluetooth symbol at the top of your phone’s screen. If you don’t, go into the settings to enable it.
• IMPORTANT With Android devices, the IDTech VP3300 BT must be paired with their mobile devices when NOT plugged in. It must only be using the Bluetooth connection when the pairing occurs. After that, the reader can be plugged into a USB connection if desired (which would be the case if you were charging the device).
• VP3300BT will stay connected to the host indefinitely (via Bluetooth) if powered via the USB cable. If the unit is operating on battery power, it will go to sleep after 20 seconds of idling, to extend battery life. To perform a transaction again, simply press down on the Bluetooth function button to re-establish the Bluetooth connection.

Connecting the Device

1. Ensure that your Bluetooth is turned on for your IOS Device.
2. Turn on the power on the card reader.
3. (Optional) You can test connecting your device to the reader by:
   • Tap Settings > Card Reader Status in the app.
   • Tap VP3300BT when prompted.
   • Press the power button on the Bluetooth reader. If successful, the reader will display a green light for 2 seconds, and in the App, the Card Reader Status will display Connected.

Processing the Card

1. Process your sale in the App per usual.
2. Proceed to check-out (this will vary depending on the type of sale: POS item vs. Event Registration), to reach the “Payment by Card Reader” screen.
3. On the Payment by Card Reader screen, if the reader is available, the App will look for it to connect. NOTE: If you do not see Looking for card reader… then, click Check for Reader Now and then choose VP3300BT when prompted.
4. If necessary, wake up the card reader by clicking the power button on the left side of the device. The blue light will begin a fast blink when it is connected to your IOS device.
5. Click Swipe/Tap Card or Insert Card.
6. Swipe or Insert the Credit Card. NOTE: When swiping a card, you will hear a loud beep indicating that the card has been read. When inserting a card, the yellow LED light will come on while the card is being read.
   • If the card is successfully read the green LED light will turn on temporarily (you may not see this light, but an indication that the card was read successfully will be displayed in the App). Click Submit Payment in the App.
   • If the card can’t be read or the transaction fails, the red light will come on. An indication will be displayed in the App.

LED Indicators

Connecting the device

1. Ensure that your Bluetooth is turned on for your Android Device.
2. Turn on the power on the card reader.
3. Follow Android instructions for pairing the card reader with your Android device. NOTE: You MUST pair prior to processing payments. Once paired, you will see the blue light flashing quickly. Leave the Reader unplugged after pairing and ensure the blue light is no longer flashing before connecting to the app during checkout.
4. Optional: After pairing, you can test connecting your device to the reader by tapping Settings > Card Reader Status in the App. Tap “VP3300BT” when prompted. Then press the power button on the Bluetooth reader. If successful, the reader will display a green light for 2 seconds, and in the App, the Card Reader Status will display “Connected”.

Processing the Card

1. Complete your sale in the App as per usual.
2. Proceed to check-out (this will vary depending on the type of sale: POS item vs. Event Registration), to reach the “Payment by Card Reader” screen.
3. Once you reach the Payment by Reader screen, power up the reader by clicking the button on the left-hand side. The blue LED will display a fast blink when connected.
4. Once connected, the App will display options to swipe, insert, or manually enter a card. Click the option you will use.
   • If the card is read successfully, confirmation will be displayed in the App. Click Submit Payment Now.
   • If the card can’t be read or the transaction fails, the red light will come on. An indication will be displayed in the App.

LED Indicators

Do you have any tips on making sure my Bluetooth mobile device and the VP3300BT can pair with each other?

• Make sure the two devices are in close enough proximity to one another. While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, it’s probably worth noting that you should make sure any devices you're trying to pair are within five feet of one other.
• Power the devices off and back on. A soft reset sometimes can resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode.
• Remove old Bluetooth connections. If you're having trouble pairing your phone with the reader, it could be because your phone is trying to connect to an old device. Some older devices are very simple. They just try to connect with the last thing they pair with. If a Bluetooth device was previously paired with something else, turn off that other gadget. And if you are no longer planning on using that other gadget, unpair it from your Bluetooth device to prevent future issues. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. After removing a device, start at step 1 above. You can also reset Bluetooth on devices that can pair to more than one device. This clears all pairings from the device so you can start fresh. Search "reset" device name to instructions from the manufacturer.
• Charge up both devices you're trying to pair. Some devices have smart power management that may turn off Bluetooth if the battery level is too low.
• Delete a device from a phone and rediscover it. If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair. After removing a device, start at step 1 above.
• Move away from the Wi-Fi router. Another potential obstacle to successful pairing is interference from devices that use the same spectrum, such as your Wi-Fi router. Wi-Fi has been designed to cope with this, but having your devices directly on top of the router might not be a good idea.
• Move away from a USB 3.0 port. Interference from USB 3.0 is also possible. Newer laptops, for example, often have a higher-speed USB 3.0 port, so if the connection isn't happening, try pairing your Bluetooth gadgets away from the computer.
• Make sure the devices you want to pair are designed to connect. Whether it’s a headset, speaker, mouse, keyboard, camera, or something else, your device has a specific profile that spells out what it can connect with. If you’re not sure, check the user manual.
• Update the hardware’s firmware. If you’re not sure how to get the latest firmware for your hardware, check with the device manufacturer.
• Limit data shared between devices. Android and Windows devices let you choose the information you share between devices. So, for instance, you can choose to share phone audio, media audio, contacts, and text messages with your car. If you don't need to share all of the data, deselecting one or more of the types of information may enable the devices to pair. For Android devices, go to Settings > Bluetooth and select the device. If there are options to select, they will appear. For Windows, go to Control Panel > Hardware and Sound > Devices and Printers and right-click on the Bluetooth device in question. Then select the Services tab to choose which types of information to share.
• Clear the Bluetooth cache (Android only). Sometimes apps interfere with Bluetooth operation and clearing the cache can solve the problem. Go to Settings > Backup and restart > Reset network settings.

VP3300BT FAQ's

• Does it matter what mobile device I use as long as the device supports Bluetooth? You can use any device that supports Bluetooth. The VP3300 works with all blue tooth devices including the BLE (BlueTooth Low Energy).

Related articles

• Sell Point of Sale Items with StaffApp
• GrowthZone Pay - Point of Sales