Are you missing a payment that you know was there the other day, week, or month? Do you think payment records are being deleted when they should not be? If you have Administrative Staff Permissions, use the Deleted Transactions Report to view deleted payments and look for records that have gone missing.
- Select the Billing module on the left-hand menu.
- On the Reports tab, select Deleted Transactions in the Executive section.
- Use the filtering options to narrow the date range of the report, specify a Transaction Type or Staff Person, or view transactions for a specific member.
Note: For restoration service for deleted content, such as invoices and payments, contact Support. Restrictions for this service may apply. Restoration service is meant as a last resort, and results are not guaranteed.