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Manage Quarantined Emails

Updated

Due to increased vigilance from outside organizations that rank email sender reputations, having a clean email address list is very important to ensure all of our customers can continue to communicate reliably with their members. See Email Delivery Failure Code Explanations for more information. GrowthZone has implemented processes to identify and quarantine emails that have been identified as invalid in your database while keeping you in full control of your addresses.

NOTE: When an email address is quarantined, it will be removed from the member's record completely. This will protect your email sender's reputation.

Summary of the Quarantine Process

  1. The process runs on a nightly basis, but you can check the list of invalid emails at any time by clicking Invalid Emails in the Task List. 
  2. An Email warning of the upcoming quarantine will be sent 30 days before quarantine to notify you that email(s) are to be quarantined. This email is sent to those staff members who have subscribed to the Invalid Email Address Notifications notification (See Staff Email Notifications for information on subscribing to the notification). The email contains action links to:
    • Re-check the email: if the email is verified, then the email is no longer subject to quarantine and will be returned to normal status
    • Change Address: This option will allow you to update the email address, and it will then be run through the nightly scan. If the email address is verified, it will be returned to normal status.
    • Mark As Good: This option allows you to mark an email as good and return it to normal status in the database. It will be rechecked in 90 days.
  3. A reminder email warning will be sent five days before the final quarantine of emails.
  4. One final email will be sent on the day of the quarantine, indicating the emails have been quarantined. But note that staff may recheck, change, or mark as good at any time, even if quarantined.
  1. On the Quarantined Invalid Email Report, click the Re-check link next to the email address you would like to check.
  1. The results of the re-check will be displayed, including information about whether the email address was successfully verified or not. 
  1. If the address is found to be valid, it will be removed from the list of invalid email addresses. If the address is still found to be invalid, it will remain on the quarantine list.

After running Re-Check, if you've personally verified that this address is accurate even though the verification system indicates it is not, you have the option to mark it as good and remove it from the Quarantine list. Use caution with this option, as marking invalid addresses as valid can impact your sender reputation. 

  1. On the Quarantined Invalid Email Report, click the MarkAsGood link next to the email address you would like to mark as good.

  1. Review the warning information on the Mark As Good dialog box.

  2. If you wish to proceed, click the Mark as Good button.

Change an Invalid Email address

Using the Quarantined Invalid Email Report, you can correct an invalid email address. The correction will be updated throughout their record and the current address will then be removed from the Quarantine list.

  1. On the Quarantined Invalid Email Report, click the Change link next to the email address you would like to change.
  2. Enter the new email address in the Please replace email address... text box.
  3. Click the Replace button.

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