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Cancel eCommerce Store Order

Updated
  1. Click eCommerce in the left-hand menu.
  2. Click the Sales tab.
  3. Click Orders.

    Note the orders and their status columns – Order status, Payment status, and Shipping status. If your list of orders is quite long, use the filter at the top of the list to specify exactly what you’d like to see in your list. You can filter the list in the following manner:

    • Start Date and End Date: use this filtering option to view orders placed with a specific date range.
    • Billing email address: Use this filter option to search for a specific order based on the customer's email address.
    • Order Status: Select one of the following: All, Pending, Processing, Complete, or Cancelled.
    • Payment Status: Select a specific payment status to search by All, Pending, Authorized, Paid, Refunded, Partially Refunded, Voided. NOTE: All orders would be paid by credit card.
    • Shipping Status: Select a specific shipping status to search by All, Shipping not required, Not yet shipped, Partially shipped, Shipped, Delivered.
    • Go directly to order number: This option allows you to enter the order number and click Go to display the required order.
  4. If filtering options have been entered, click Search. When any search is performed, the results of the search are displayed in the lower half of the screen.
  5. Click View in the row of the item that you wish to process. By default, all orders are by credit card payment only so your order will be marked as Paid already.
  6. Click the Cancel Order button.
  7. Click OK in the confirmation dialog box.