It is inevitable that a check will be returned by the bank due to Non-Sufficient Funds (NSF). An NSF is handled almost the same as a Refund except the invoice remains open on the account.
- From the Billing Center or the member's Account tab, select the link for the payment returned for NSF.
- Select Refund Payment to reverse the payment.
- Create a new invoice for whatever the original payment was for to reopen the balance for that member. Note: Add any necessary NSF fees to this new invoice for the returned check.
- Export the refund to your accounting system. In the Journal Entry Export report, the refund/NSF item will not automatically appear until you check the option to Show refunds. Alternatively, you can go into your accounting software and record the returned check on the check register manually.