Future statements or account balances will exclude voluntary amounts unless specifically included at the time statements are created/balances are viewed. If you are on an accrual basis and need to recognize voluntary fees only when they are paid (i.e. prevent them from reporting as an outstanding Accounts Receivable balance in your accounting software) you can contact Support to have this feature enabled.
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Select the Billing module on the left-hand side.
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Select the Statements tab within the Billing module.
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In the Print Options section, select the checkbox to Show invoice item details on statements.
- The voluntary fees will display as shown.