- Click Billing in the left-hand navigation panel.
- Click the Reports tab.
- Click Credit Card Listing in the Banking section.
- Locate the payment you wish to refund. You can click the Select Member link to choose a specific member, or you can enter a specific date range.
- For the desired payment, click the Refund link in the Actions column.
NOTE: Unsettled may be displayed in the Action column instead of Refund. Unsettled indicates that this transaction is very new - typically less than 24 hours old. After about 24 hours, the credit card company will allow a refund to be processed.
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Click OK to process the refund.
NOTE: You may also update the Refund Amount if you wish to only process a partial refund.
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Click Yes to confirm you wish to process the refund through to the consumer. The refund request has now been sent to Authorize.NET.
- Next, you'll need to create the matching accounting transaction:
- Click Billing in the left-hand navigation panel.
- On the Billing Center tab, find the appropriate member.
- Click the Sales Receipt button.
- Select the same fee item used when creating the original sales receipt.
- In the Price Each column, enter a negative amount.
- Click Save.
- Click Close.
The refund will be displayed as a negative sales receipt in the list of transactions. You will now need to follow your business process for actually giving the money back to the contact.
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IMPORTANT: When creating refunds for Authorize.Net the following rules apply:
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