It is inevitable that a check will be returned by the bank due to Non-Sufficient Funds (NSF). An NSF is handled almost the same as a Refund except that you are leaving an invoice open on the account after it is all said and done.

1. From the Billing Center or the member's Account tab, click the link for the payment that was returned for NSF.
2. Use the Refund Payment option to reverse that payment.
3. Next, you will need to create a new invoice for whatever the original payment was for. This re-opens the balance for that customer.

Note: Add any necessary NSF fees to this new invoice for the returned check.

4. Now you need to export that refund to your accounting system. When you open the Journal Entry Export report, the refund/NSF item that you recorded will not automatically appear until you check the option to include refunds. Alternatively, you can go into your accounting software and record the returned check on the check register manually.