If an Autopay transaction fails to process, a notification will be sent to the member. The email will indicate which type of charge failed (Credit Card or Bank Account) and provide the member with instructions on logging into the Member Information Center (MIC) to update their profile. Both types will show the last 4 digits of the account number. For credit cards, it will display the expiration date in the message.
Bank Account Failure Notification - to Member
Bank Account Failure Notification - to Staff
Notes:
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Manual epayment members will be included in the batch, but do not have any bank transaction created, only the desired bookkeeping transaction(s) is created. Contact your bank to setup the transaction details for these members.
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Note to legacy "ACH" users: In order to integrate the recurring automatic ACH selection with the option that we've called "ACH" for many years, we renamed the old "ACH" selections to "Manual epayment" (Oct 2014). It still works the way it used to but now the new automated selections are integrated into these same choices. Watch this video to see where your old 'ACH" choices went. (NOTE: Reference is made to Auth.net in the video, but Integrated Payment Processing also applies).
