Cancel an Event
It is unfortunate, but at times, you may find it necessary to cancel an event. Here are four best practices for canceling your event. Click here for a demonstration.
- Update the Event Title/Description: You may simply wish to add "Cancelled" after the name of the event. It is also a good idea to add some further information to the event description. Perhaps you are planning simply to postpone and want to let the public know this. The title and description can be updated on the event's General tab.
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- Turn off online registration: To ensure that no additional registrations are received for the event, disable Allow members to register online for this event and Allow non-members to register online for this event in the Registration & Billing Preferences section of the Fees tab. Be sure to Save Preferences.
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- Notify Registrants: Email your registrants as soon as you can, and if possible, give everyone a call. Some folks aren’t always checking their inbox, so be sure to communicate this critical information using all avenues possible (you may also want to consider using social media). Your email should be upbeat and include details about refunds, future event dates, etc. You can easily email all registrants from the Guest List tab. See Email Multiple Guests.
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- Turn Off Event Reminder: If you have set up a reminder to automatically be sent to registrants, the best practice is to turn off the reminder. The reminder may be turned off on the event's General tab.
- NOTE: If you have edited the title and the description of the event, these changes would be included in the reminder if you have forgotten to turn off the reminder.
