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Manage Communication Opt-Outs

Updated

Unsubscribe Options

Unsubscribe from Group Emails

When a mass email is sent to a group, clicking the link in the disclaimer will allow the recipient to continue to receive emails for the group, and opt out of the group emails

Note: If the group has been configured to disallow opt-outs, they will be prompted to contact your organization, or to join additional groups. 

Unsubscribe from Mass Emails

A mass email (an email sent to more than five individuals) may be sent through the Communications tab, by selecting Email to Multiple Members, or it may be created when sending Event Invites, etc. The public disclaimer will be included in these emails, and the recipient will have the ability to opt out of all mass emails, subscribe to other lists, or continue to receive emails. 

Note: The recipient will continue to receive emailed billing transactions and any other emails sent to them individually. 

Unsubscribe from All Emails

If you have selected Allow Unsubscribe from ALL Emails and included the public disclaimer on all emails, the recipient will have the ability to unsubscribe from all email communication whether sent from a group, a mass email (such as event invitations), or an individual. This will include billing-related emails.

 

 NOTE: The Email Notifications (Additional Setting for Staff Admin) under Association Employees/Reps will be sent whether the member elects to unsubscribe from mass emails or all emails. The email sent to staff indicates what type of unsubscribe it was (Mass or All).

Resubscribe a Member

  1. Click the Manage Subscriptions button.

  1. Enter any part of the First Name, Last Name, or Email Address of the Rep to find the appropriate member.

  1. A list of the groups the rep belongs to will be displayed. Deselect the check next to any groups you wish to resubscribe this member to and select Save.

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