How do I assign MIC permissions to a rep?

• Member Information Center (MIC) Rep Permission Sets

• You can run a report to determine the assigned permission set for each rep.

How do I send an email to a rep to set up their access to the MIC? 

• Send Rep Invitation to Create Their Own MIC Credentials 

• Reps can also create their own login credentials via the MIC login screen.

How can I manually set up MIC access for a rep?

• Follow the steps here to create an account for a member.

The rep has forgotten their password to the MIC, what options do I have? 

• Send Rep Email to Reset MIC Password

• Change Rep MIC Login Name/Password

How can I see a rep's password in the back office?

• For security purposes, you will not be able to see a rep's password in the back office.

How can a rep reset their username? 

• Change Rep MIC Login Name/Password

Why is my rep not able to perform certain functions in the MIC?

• The functions that reps can perform are dependent on the access level they have been granted.

• Member Information Center (MIC) Rep Permission Sets

• Create Custom Rep Permission Sets